Chalk this up to the whole "google it" research method... This was the first real looking product that I didn't already recognize, so I took a look. It looks interesting. Except it's called "Zoho", which is a stupid name.
Even though everyone keeps saying to look at features, look at it from a user perspective, I think we need to be careful about reliability, support, and our capabilities to run the darn thing.
Another thing that is going to hurt something like this is that it's so different, we're just begging for widespread user discontent.