Access Restored to Datatel and WebAdvisor

Our friends in AIS have restored access to Datatel and Webadvisor.

Webadvisor and Datatel Unavailable

The AIS staff is working on bringing Datatel and Webadvisor back online.

Informer Is Now Available

AIS reports that the Informer upgrade is complete at approximately 3:15pm.

Please note that users with scheduled Informer reports delivered via email may receive a duplicate copy of those scheduled reports when the server is brought back online.

Updates Scheduled for the Informer Report Server

Our friends in Administrative Information Services are planning an update of the Informer report server on Friday, March 28 between 12:00pm and 2:00pm.

There will be no access to Informer reports during that time period.

In addition, users with scheduled Informer reports delivered via email may receive a duplicate copy of those scheduled reports when the server is brought back online.

Datatel, WebAdvisor and Informer Inaccessibility

Just a reminder that Datatel, WebAdvisor and Infomer will not be available tomorrow, Thursday, March 12 from noon to 1pm. There will also be work done from 10:30 to noon which should not affect Datatel or network access.

AIS recommends that you not run long processes or perform critical updates between 10:30 and noon tomorrow.

Please be sure that everyone in your department is off Datatel before noon on Thursday.

Datatel - Scheduled Maintence

Datatel access will be disrupted twice this week.

Wednesday, March 12, 2008 from 6:00am -7:00am
Thursday, March 13, 2008 from 12:00pm - 1:00pm

It's Count Day - Datatel Unavailable Starting at Noon

Today, January 30th, is Count Day for this semester. As with other previous Count Days, we use this day to get all the registration/billing/housing information in sync. As part of this procedure we must close down Colleague for a few hours while all the offices do their last minute fine tuning of the data. So please be ready to signoff of Colleague at noon today. If all goes well with the count procedures, Colleague will be back up by Thursday morning. Benefactor users do not have to sign off and may continue to use Benefactor throughout the day.

Datatel access to Datatel is scheduled to resume Thursday January 31, 2008.

Process for Stopping Admin Print Jobs for Datatel Users

Administrative Information Services has created a new process for Datatel users to allow them to stop print jobs spooled to an admin printer. XCAN is a new screen available from all Colleague applications and from Benefactor.

After entering XCAN in the Quick Access box or selecting it from the XPUB menu in Colleague, either type in the name of the printer or select it from the pulldown list.

When you leave the Printer Name field, with tab or enter or clicking elsewhere on the screen, a list of pending print jobs will be displayed at the bottom of the screen.

More details are available in the online tutorial.

Enter a Y in the Del column next to any print jobs you wish to delete. You may only delete your own print jobs and no one else may remove your print jobs.

Click save or save all to delete the print jobs. If you do not mark any lines with a Y no print jobs will be deleted.

Informer and Datatel Systems Back Up

Update -

The Webadvisor and Informer systems are back on-line and will not need to be shut down.
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Datatel shut down-

Datatel will be shutdown from 12-1pm on Wednesday, November 14th, 2007

The INFORMER will also be shutdown for troubleshooting on Wednesday, November, 14th at 10:30 am.

Datatel Upgrade Complete?

Administrative Information Services (AIS) is proud to announce that the primary functions of Datatel, Webadvisor, and Informer are up and running.

Currently, AIS is working on cleaning up an outstanding issues that have been reported.

If you are experiencing problems using Datatel, Webadvisor or Informer please contact Computing Services through User Services at 2755 or computing@allegheny.edu

Migration To Datatel R-18

Computing Services is in the process of upgrading the Datatel administrative system this week. This process will start at 5:00pm Thursday, October 18th and should be completed by 8:00am Tuesday, October 23rd. During this time, both Datatel and WebAdvisor will not be available to users. This webpage will be updated on progress as Administrative Informaiton Services (AIS) provides it.

Datatel Colleague Unavailable For "Count Day"

Thursday, Sept 13th is the day to finalize the processes for "count day." A freeze of the student data for the fall semester will be done. The Colleague portion of Datatel will be unavailable while certain offices do final data changes in preparation for this freeze.

Please log off Datatel Colleague by 1pm on Thursday, Sept 13th. (Benefactor users do not have to log off). If all goes well with the freeze, access wil be available to Datatel by Friday morning.

Thanks for your help with this process. Rich Metzger - AIS Director

Preparations for R18

As part of the preparation for our upgrade to Datatel’s Release 18, we have to change the initial Datatel Login screen to include the entries for Release 18 accounts. We will be doing this upgrade remotely today (9/6/07). This update will take affect the next time you reboot your PC.

Here are the changes you have to be aware of when you start UI after this upgrade:

1. The User ID field will contain "username." Replace this with your user name (e.g. jsmith)
2. The Database pulldown will contain the following options:
   

   Collive		Use this for R17-our current live Colleague database
   Benlive		Use this for Benefactor
   Coltesta		Use to test R17
   R18-Production		Use this for the live system after we move to Release 18 (this is a new choice and not activated yet)
   R18-test1		Use this to test R18 (this is a new choice and not activated yet)

3. The first time you start Datatel, your application will be set at UT. You will have to change the application to either ST, CF, or FR. From the Apps pulldown menu, choose either ST for the Student system, CF for the Financial system or FR for Benefactor. Once you choose one of these, Datatel will remember your choice.
4. This upgrade will erase any of your UI Favorites and History. You will have to re-populate these if you are using these features.

Please note: Neither Test Release 18 nor Live Release 18 are activated yet, so please DO NOT TRY TO START EITHER Test Release 18 or Live Release 18 until you get the word to do so from Computing Services.

Please pass this information onto your colleagues within your office area. If you have any questions about any of this, please call User Services (x2755). Thanks for your help as we progress through this transition to Release 18.

Datatel Login Problems - Fix Available

AIS has developed a workaround that resolves the continuing login
problems while using User Interface to connect to Datatel. This
workaround will be automatically installed for you upon your next
successful login to Datatel using User Interface. After signing on,
a prompt will indicate that your scripts are out of date and need to
be refreshed. Clicking OK allows your PC to receive new scripts,
after which you will be prompted to restart the Datatel User
Interface software. At that point, if you continue to experience
login issues on that PC, please contact User Services at x2755.

The underlying login problems will continue for any users until they
are able to successfully sign in and complete the script update successfully.

Problem with Datatel Signon

Beginning Monday, August 27th, some users have had problems signing onto Datatel using the UserInterface. After users enter their Username and Password, Datatel returns with a screen stating “You have selected UI, Please wait., and then displays a warning message about no access to tty.

Users have usually been able to eventually logon to Datatel by trying to logon multiple times. If users still can't get on after 5 tries, please report this situation to User Services (x 2755).

Computing Services hopes to have a solution to this problem soon. We will be updating this entry as we learn more.